Duration: 3 Hours

Who should attend:

This course is for business users of Microsoft Teams who will be using the application to communicate with internal and external contacts both from a telephony perspective and a messaging perspective.

You will learn how to manage your presence status, and your own personal contacts. You will learn how to transfer calls effectively and how to manage your call history. You will also learn how to configure and personalise your voicemail. Finally you will learn how to use the chat messaging feature to communicate effectively with internal and external contacts.

Pre-requisites:

No Knowledge of Microsoft Teams is assumed.

Download outline: HERE

A full breakdown of pricing options can be found HERE

Content

Status

• Understanding Status

• Setting your status

Contacts

• Managing Contacts

• Adding an Internal Contact

• Adding an external contact

• Editing a contact

• Removing a contact

Making and Receiving Calls

• Answering a call

• Making Audio Calls

• Making Video Calls

• Leaving Voicemail

• Speed Dial Groups

• Transferring Calls

• Putting a call on hold

Missed Calls

• Notifications of a missed call

• Calling someone back

Call History

• Examining Call History

• Add a caller to your contacts

Voicemail

• Notifications of voicemail

• Checking your voicemail

• Listening to a voicemail

• Deleting a voicemail

Configuring Voicemail

• Choosing voicemail Options

• Setting your voicemail message

Managing Incoming Calls

• Redirecting incoming calls

• Setting the length of your ringtone

Do Not Disturb and Blocked Contacts

• Allowing a caller to bypass your do not disturb

• Blocking callers altogether

Teams Chat

• 1 to 1 Chat

• Group Chat

• Meeting Chat

• Muting Chat

• Chat options

Duration: 2 Hours

Who should attend:

This course is for business users of Microsoft Teams who will be using the application to participate in, organise, and manage meetings

You will learn how to participate in meetings including managing your camera and your view. You will learn how to schedule meetings and set the correct meeting options for your meeting requirements. You will learn how to manage meeting participants and share resources such as presentations, screens, and applications during a meeting. Finally you will learn how to record and playback a meeting.

Pre-requisites:

Delegates should be familiar with working in Windows and should have attended our Teams Communications course.

Download outline: HERE

A full breakdown of pricing options can be found HERE

What to do in Meetings

• Joining a meeting

• General meeting etiquette

• Managing your camera and microphone

• Blurring your background

• Raising your hand

• Seeing others in a meeting (gallery)

Organising Meetings

• Scheduling a meeting in the calendar

• Inviting others to meetings

• Using the scheduling assistant

• Responding to meeting requests

Understanding Meeting Roles

• Setting meeting options

Managing a Meeting

• Viewing meeting participants

• Managing the Lobby

• Managing meeting participants

• Muting meeting attendees

• Inviting people to a meeting midway through

Sharing Resources in a Meeting

• Sharing a presentation in a meeting

• Sharing a document in a meeting

• Sharing a video in a meeting

• Sharing a webpage in a meeting

Recording a Meeting

• Considerations when recording a meeting

• Start recording

• Stop recording

Duration: 3 Hours

Who should attend:

This course is for business users of Microsoft Teams who will be using the Teams aspect of Microsoft Teams to store files and to have discussion with colleagues.

You will learn what teams are used for and how to manage the various teams you belong to. You will learn how to work within channels and how to post effectively in a channel. Finally you will learn how to upload, work on and manage the files within a channel effectively.

Pre-requisites:

No Knowledge of Microsoft Teams is assumed.

Download outline: HERE

A full breakdown of pricing options can be found HERE

Teams

• What is a Team?

• Understanding the Role of Teams

• Teams and Activity

• Joining a Team

• Managing Your Teams

Channels

• What is a Channel?

• The General Channel

• Pinning Channels

Posting in Teams

• Posting in Channels

• Replying to Posts

• Liking Posts

• Using @Mentions

• Making Announcements

Advanced Channel Posting

• Controlling who can reply to posts

• Posting across multiple channels

• Emailing a Channel

Channel Notifications

• What Notifications will I get?

• Managing Channel Notifications

Files in Teams

• Uploading Files to Teams

• Creating Folders

• Editing Files

• Collaborating on Files

• Checking a File Out

• Moving a File or Folder

Duration: 2 Hours

Who should attend:

This course is for team owners in Microsoft Teams who will be managing teams of people and controlling access to the team resources. This would typically be suitable for departmental managers or project managers.

You will learn how to create and manage channels within your teams. You will learn how to add tabs to the top of your channels to make resources quick and easy to access. You will learn how to create new teams and manage access to those teams, including the management of external users. Finally you will learn how to manage the various team settings and schedule meetings for those teams.

Pre-requisites:

Delegates should be familiar with working in Teams as can be gained from our Teams Collaboration for Users course.

Download outline: HERE

A full breakdown of pricing options can be found HERE

Channels

• Creating Channels

Private Channels

• Creating Private Channels

• Managing Private Channel Members

Advanced Channel Management

• Setting Channel Moderation

• Managing the General Channel

• Managing who can Email a Channel

Channel Tabs

• Understanding Channel Tabs

• Adding Office 365 Files as Tabs

• Adding PDF files as Tabs

• Adding Apps as Tabs

• Managing Channel Tabs

Creating Teams

• Creating Teams From Scratch

• Creating Teams from Other Teams

• Creating Teams from Templates

• Team Naming

Managing Team Membership

• Adding Team Members

• Removing Team Members

• Adding Guest Users to a Team

• Creating Team Codes for Joining

• Using Links for Team membership

Managing Guests

• What are Guests?

• What can Guests Do?

• Adding Guest Users to a Team

Managing Team Settings

• Adding a Team Pictures

• Managing Member Permissions

• Managing Guest Permissions

• Managing the Fun Stuff

Tags

• Creating Tags in a Team

• @Mentioning a tag

• Managing who can create Tags

Meetings for Teams

• Scheduling a Meeting for a Team

• Understand Meeting Recordings