Duration: 3 Hours

Who should attend:

This course is designed for business users who want to learn how to manage a busy inbox.

You will learn how to manage your inbox and subfolders, how to configure emails with signatures, and how to find and sort mail. You will learn how to deal with archived email as well as how to send emails with both delivery and read receipts. Finally you will learn how to manage incoming email with rules and also how to use the out of office assistant.

Pre-requisites:

Delegates should be familiar with working in Windows. No knowledge of Microsoft Outlook is assumed.

Download outline: HERE

A full breakdown of pricing options can be found HERE

Messages

• Opening a Message

• Replying to a Message

• Forward a Message

• Printing a Message

• Deleting a Message

• Address a Message

• Format a Message

• Check Spelling and Grammar

• Attach a File

• Hyperlinks in Messages

Managing Mail

• Open and Save an Attachment

• Using the Attachment Previewer

• Flag a Message

• Creating Folders

• Move Messages to a Folder

• Copy Messages to Folders

• Delete a Folder

• Categorising Mail

• Flagging Mail for Follow Up

Personalising Your Mail

• Use Stationery

• Create Custom Stationery

• Create Signatures

• Modify Signatures

Locating Mail

• Sort Messages Using Criteria

• Find Messages Using Criteria

• Filter Messages

• Organize Messages

• Manage Junk Email

Saving and Archiving Mail

• Save Messages in Alternate Formats

• Archive Messages

• Protect Personal Folders

Setting Message Options

• Modify Message Settings

• Modify Delivery Options

• Modify Message Formats

Message Rules

• The Out of Office Assistant

• Scheduling the Out of Office Assistant

• Out of Office Assistant Rules

• Creating Rules

Duration: 3 Hours

Who should attend:

This course is designed for business users who want to learn how to manage their Outlook calendars effectively.

You will learn how to Schedule appointments in a calendar, how to use categories for appointments, how to schedule and manage meetings You will also learn the collaboration features of how to share a calendar with others and how to schedule meetings on behalf of others. Finally you will learn how to manage your calendar options.

Pre-requisites:

Delegates should be familiar with the basics of emailing in Outlook. This knowledge can be obtained from our Outlook Effective Emailing course.

Download outline: HERE

A full breakdown of pricing options can be found HERE

Using the Calendar

• The Outlook Calendar

• Schedule Appointments

• Assign a Category to an Appointment

• Update Calendar Entries

Scheduling Meetings

• Schedule a Meeting

• Reply to a Meeting Request

• Propose a New Meeting Time

• Tracking Responses

• Update a Meeting Request

• Cancel a Meeting Request

• Print the Calendar

Sharing Calendars

• Sharing your Calendar

• Accessing Another Users Calendar

• Calendar Overlay

• Specify Access Permissions

• Granting Delegate Access

• Scheduling Meetings on Behalf of others

Setting Calendar Options

• Set Work Days and Times

• Display Other Time Zones

• Set Free/Busy Options